| Q: |
How do I register my hard drive? |
| A: |
Hitachi Global Storage Technologies (GST) does not require product registration.
The warranty is determined by the serial number of the drive. |
| Q: |
How do I determine the warranty period of my hard drive? |
| A: |
Locate the serial number of the hard drive and verify the warranty period by using the online
warranty quick check.
|
| Q: |
How do I find the serial number of my hard drive? |
| A: |
The serial number location can vary depending on the drive series.
The serial number is usually on the hard drive label or located on the front edge of the drive (the opposite edge of the connectors) on a bar code sticker.
It is typically eight characters long and may appear as four characters on top of four other characters. |
| Q: |
Does Hitachi Global Storage Technologies (GST) provide Data Recovery? |
| A: |
Hitachi GST is not able to offer data recovery services. |
| Q: |
Will I be receiving the same hard drive in return? |
| A: |
No. You will receive a different hard drive. All data and software on your returned hard drive will be lost. You may be provided with an approved alternate part
number if Hitachi GST does not have stock of the same part number. In some cases, the replacement
product will be made using new and/or serviceable used parts. If the defective drive is part of a RAID environment, please
contact the Support Center in your geography. |
| Q: |
How should I package and ship my hard drive? |
| A: |
Your hard drive should be packaged in Hitachi GST-approved packaging or packaging that provides the product with protection equivalent to the original packaging. Several
hard drives can be shipped in one box as long as they are shipped in Hitachi GST approved packaging. DO NOT send the drive in its external casing or with any type of adapter, cable or converter. Microdrive accessories such as adapters and carrying cases should not be sent with the drive.
Use the following guidelines as applicable:
- Internal Drive:
- DO NOT send the drive in its mounting brackets, side rails, external casing or with any type of adapter, cable or converter. Remove accessories and spare parts, and return bare drive(s) only. Hitachi is not responsible for accessories. Accessories cannot be returned to you.
- External USB Storage:
- DO send the complete external drive unit to Hitachi
(opening the unit will void the warranty).
- DO send the power adapter along with the external drive to Hitachi.
- DO NOT send the USB cable.
- Portable USB Storage:
- DO send the complete external drive unit to Hitachi (opening the unit will void the warranty).
- DO NOT send the USB cable.
- Notebook Upgrade Kit:
- DO NOT send the interface cables.
- Microdrive:
- DO NOT send adapters or carrying cases.
Note: If Hitachi GST approved packaging
guidelines is NOT used, the warranty may be void. Hitachi GST recommends shipping the
hard drive
with a carrier that provides tracking information. |
| Q: |
Who pays for shipping? |
| A: |
The customer is responsible for shipping costs when shipping their defective
hard drive to Hitachi Global Storage Technologies (GST).
Hitachi GST will pay the shipping costs when shipping a replacement to the customer. |
| Q: |
When will my replacement hard drive(s) ship? |
| A: |
If product is available, your replacement hard drive(s) will ship within
2 business days after the receipt of your defective hard drive.
You can expect your replacement hard drive(s) to arrive within 7 to 10 business days.
Please be aware that you may experience a delay in receiving your replacement drive based on stock availability. |
| Q: |
How do I check the status of an RMA? |
| A: |
If the RMA was created online you may also check
the RMA status online.
Please contact the Support Center in your geography if the RMA was not created online. |
| Q: |
Hitachi Global Storage Technologies (GST) has already signed for my
hard drive(s).
Why is the status still “not received”? |
| A: |
This occurs when the drives are physically received at our collection centers but have not been validated against your RMA.
Hitachi GST will generally process drives as “received” within two business days of receipt. However, if there are any issues with the RMA, receipt
will be delayed and you may be contacted.
If you have questions or need additional information, please
contact the Support Center in your geography. |
| Q: |
Why was there a bill included with my replacement
hard drive(s)? |
| A: |
The paperwork that is included with the replacement drive(s) is not a bill; it is called a Pro-forma Invoice.
A Pro-forma Invoice may be required for customs purposes only when a product is being imported into your country.
There is no payment required for the replacement drive you received. |
All information is provided by Hitachi Global Storage Technologies on an "AS IS" basis only. Hitachi makes no representations or warranties, whether express or implied, regarding the information, including the warranty of non-infringement and non-interference and the implied warranty or terms of merchantability, and fitness or use for a particular purpose.
Use of information that is provided by Hitachi is at the recipient's own risk. Hitachi provides no assurances that any reported problems may be resolved with the use of any information that Hitachi provides. By furnishing information, Hitachi does not grant any licenses to any copyrights, trademarks, patents or any other intellectual property rights.
Any trademarks and product or brand names referenced in this document are the property of their respective owners. Please consult your Hitachi product manuals for complete trademark information.
Any references to third parties are provided as reference only and are not recommendations of any products by Hitachi GST. Hitachi GST makes no warranty, implied or otherwise, regarding the performance or reliability of these companies or products.
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