There are several factors that may influence the time it takes to
transfer your data:
A drive in an external enclosure, connected through USB ports,
will have a slower transfer rate than drives connected internally. A
drive attached to a USB 1.1 port operates much slower than when
attached to a USB 2.0 port. The transfer rate specifications are as
follows:
USB 1.1
12 Mb per second
USB 2.0
480Mb per second
Larger files will take longer to transfer
Running other applications during the transfer process may cause
the transfer to take longer
What is the proper procedure for disconnecting my USB Storage product?
A:
Within Windows:
Double-click on the “Safely Remove Hardware” icon in your system
tray (right-click and selecting “Safely Remove Hardware” does the
same)
Select the device (Easy Drive) to be removed from service
Select “Stop”
Select “OK”
Select “Close” to complete the process
Alternatively, single-click on the “Safely Remove Hardware” icon in
your system tray and select the appropriate device from the pop-up
dialogue
Wait for the drive activity light to stabilize
Power-off and/or disconnect the drive.
Within the Mac OS: Drag the drive icon into the Trash icon and wait
for the drive activity light to stabilize. Power-off and/or disconnect
the drive.
Once the backup software has been installed, pressing the button will initiate a previously configured
scheduled backup. If you have not previously configured a scheduled backup, a “personal documents” project will be created.
This will backup the files according to the current categories setting. In the OPTIONS dialogue, you can define which drives
are selected, and the application will scan files that are supported in these selected drives and then perform the backup based
on these selections. It is an incremental backup.
I have already performed a backup, now when I enter the backup software it is not listed. What is wrong?
A:
It is possible that the drive letters have changed on your system. If the drive letter has changed you would need
to change the drive letter back to the initial drive letter that was used when setting up the Total Media Backup.
I would like to buy the portable USB storage device, but my laptop has USB ports on either
side of the laptop. Will the Y cable reach if my laptop has separate USB ports on both sides of my laptop?
A:
If the Y cable does not reach, you can try using a USB extender cable. Under no circumstances should you plug one side
into a laptop and one side into another laptop, desktop or USB hub. Both ends of the Y cable need to be plugged into
the same system.
I have a portable USB Storage device and I hear clicking noises. What is wrong?
A:
It may be that you do not have enough power supplied to the drive. Make sure you have both
ends of the Y cable connected to your system, so that you are receiving enough power to the drive.
Why does the backup appear to stop responding in the middle of the backup?
A:
This is typically caused by trying to backup files
larger than 4 GB. Since the drive is formatted using the FAT32 file
system, and due to the FAT32 4GB file size limitation, these files
cannot be backed up and the software will appear to stop responding. To
correct this problem, the drive will need to be reformatted /
repartitioned. On Windows systems this can be done in the “disk
management” application. For Mac OS the “disk utility” program is used.
Here is a link to our partitioning and formatting guide that is
available on our website:
Be sure to backup any data on the drive, as well as the Total
Media installation software, before attempting to repartition and format the drive. You may also contact our support center for more assistance with repartitioning and reformatting your drive:
Phone: 888-426-5214;
Email: support_usa@hitachigst.com
My drive seems to run fine while it is working. When the drive is no longer being used by a program it disconnects from the system and cannot be accessed until it re-connects on its own or is turned off and then on again?
A:
We continue to investigate this behavior, however we have not identified a cause. Some items to verify on your system set-up include:
Use of a USB hub. The USB hub may not be providing ample USB signal quality to the device. It is recommended you directly attach the USB drive to your system.
Use of alternate cables. Please ensure you are using the USB cable and power supply which were included with the drive.
Power management settings. The Operating System may be turning off the USB ports as a part of power management. Please review your system's power management settings.
System set-up or previously installed software. There may be an application running on your system that may be causing the USB device to disconnect.
Updates. Ensure you have the latest windows updates and USB drivers.
If you have verified the items above are not the issue and your drive is still within the warranty return period, you may want return the drive to the place of purchase for a refund. A replacement drive may exhibit the same behavior.
The drive ships pre-formatted using the FAT32 file system. If you are
unable to ‘see’ the drive within “My computer” (or on the Mac desktop),
troubleshoot the issue using the following procedure:
First, verify
that the USB cable on the drive is connected to a USB port, power is
applied and the power switch is set to ‘on’ (if using the External USB
drive). If possible, verify the hardware integrity by trying another USB
port connection (do not use the USB ports on your keyboard or monitor),
or by attaching it to another computer.
Note on Portable USB Storage product: The USB ports on some
notebook PCs supply insufficient power for the drive to spin up. This
results in the drive being undetected by the operating system. Ensure
the system is supplying secondary power by using both USB cable
connections to your notebook PC. In addition, ensure your notebook PC is
using AC power. If your notebook PC battery is low, this could result in
similar symptoms.
Second, ensure all operating system updates are applied.
In Windows OS: Select “Windows Update” from the Start menu (or
IE Tools menu) and follow the instructions.
On a Mac system: Select “Software Update…” from the Apple menu
and follow the instructions.
Next, in Windows OS, verify a ‘USB Mass Storage Device’ appears in Device
Manager under the Universal Serial Bus controllers section.
Also, verify the disk drive appears under the Disk drives
section.
Finally, verify the drive is setup within the Disk
Management utility in XP/2000/Vista (or Disk Utility on a
Mac). If the drive appears unallocated, partition and format it by
right-clicking on the unallocated space and selecting New Partition.
Within the Mac OS, Initialize and Mount it using the Disk
Utility.
If problems persist, contact the Hitachi Technical
Support Center:
The External USB Storage and Portable USB Storage products do not need additional drivers to
function in WinXP/2000/Vista, or the Mac system 9.2.2 or OSX. These operating systems already include the drivers
needed for USB storage devices.
In Windows OS: As long as the operating system supports 48 bit
addressing, the OS should not create a capacity limitation on your
drive. However, it is recommended to have the latest service pack
and any subsequent updates for your operating system. (To update the
operating system select the “Windows Update” from the Start
menu (or from the Internet Explorer Tools menu) and follow
the instructions).
Mac OS 10.3.x and earlier have a capacity limit of 128GB using
FAT32 formatted storage media. Changing the file system to
Extended resolves this limitation. OS 10.4.x does not have this
limitation on FAT32 formatted storage media. (To apply the latest
system updates. Select “Software Update…” from the Apple menu
and follow the instructions).
Can I reformat the USB Storage product to use my operating system’s native file format?
A:
Yes, if you intend to use the drive with a single system then you can reformat it to use the operating
system’s native file system; NTFS for XP/2000/Vista and Extended for the Mac. The FAT32 file system is compatible with both the
Windows and Mac operating environments.
It is recommended to backup the Total Media backup software as well as any other data that you have stored
on the drive before reformatting the unit.In addition, the FAT32 file system has a maximum of 4GB per file size limitation. If you have large files,
such as video files that are larger than 4GB, to backup, the drive will need to be reformatted using a native file format compatible
with your operating environment and storage needs.
I attached the USB Storage product to my Mac and it takes a long time to detect. Is this normal?
A:
This is normal; it often takes several minutes for the Mac OS to figure out how to handle the FAT32 file system.
To resolve this issue, access the Disk Utility and Initialize the drive.
Can I use the USB Storage product and the software in non-Windows-based operating systems?
A:
Certainly, you have the option to use the USB
Storage product with several operating systems. You may need to reformat
the drive to use a file system supported by your operating system if it
does not support the FAT32 file system. However, the supplied backup
software only runs in a Windows or a Mac operating environment.
It is recommended to backup the Total Media backup
software as well as any other data that you have stored on the drive
before reformatting the unit.
I lost the back-up software that was pre-loaded on my drive, how can I get a copy?
A:
The Technical Support Center can send you a copy of the back-up software
on a CD.
Please contact the Support Center via email or phone to receive the
software on CD.
Can I schedule a repeating backup for the same day and time every week?
A:
Yes, after installing the software, you should see a Total Media Backup shortcut on your desktop and
also in the quick launch section of your tool bar. Double click this to launch the scheduler. Select “schedule backup”.
You will now be able to set up a recurring backup. You will not need to press the button to have the backup run.
Can I stop a scheduled backup before it is completed?
A:
Yes, you can stop a backup during its operation by going into the “scheduled backups” dialogue.
Once you have launched the Total Media backup application, select the “Backup” button, then the “Scheduled Backup” option.
When the “Scheduled Backup” window opens select the backup you wish to stop and select the ‘Stop’ button and confirm you wish
to stop the backup.
Once you have launched the Total Media backup application, select the “Backup” button, then
the “Scheduled Backup” option. When the “Scheduled Backup” window opens select the backup you wish to delete and click on
the trash can at the bottom right. The scheduled backup will be deleted.
What method does the Total Media Backup software use to identify which drive is the proper backup target?
A:
Total Media Backup identifies the drive by a special PID/VID (Product ID and Vendor ID). If there is not an external hard
drive detected by the application, then it will backup to the My Documents (PC) folder or Documents (MAC) folder.
I just did a backup and cannot find the data. Where is it located?
A:
The data will be located in a folder named as the date that the software was installed, followed by a
0, 1, 2, etc. If you do not rename your backups, they will all be named in this manner.
What is the difference between a full and an incremental backup?
A:
Full Data Backup
Full Data Backup creates a complete backup of selected files. The
time required to back up files depends on the method you choose.
Full Data Backup takes longer to complete than Incremental Backup
because it backs up all the files you selected. However, restoring
files is quicker since it only has to recover the most recent full
data backup. Note: It is highly recommended that you use Full Data Backup
for your first backup.
Incremental Backup
Incremental Backup only backs up files that have been added or
changed since the last backup. Incremental Backup takes less time
than Full Data Backup but has a longer restore process because it
requires the original full data backup including each of the
successive incremental backups to obtain the complete set of data.
The Total Media Backup software is included on the drive in the Total
Media Backup folder. In order to backup your data you will first need to
install the software.
Double-click “Easy Drive” in the “My Computer” window
Double-click the TotalMedia Backup™ folder located in the
main directory of the new drive.
Double-click on the folder that corresponds to your computer,
Mac or PC.
Double-click “Setup.exe” application to begin the installation.
Follow the on-screen instructions. When installation is complete,
you must restart your PC.
Select “Yes” on the information window to restart your PC.
Launch the back-up software which is now installed on your system as
ArcSoft Total Media Backup. The software will walk you through a short
set-up process.
What is the warranty period of the USB Storage product?
A:
The warranty period for the USB Storage products (including the drive) is a one-year fixed period
beginning on your date of purchase. A valid proof of purchase may be required. If you do not have a valid proof of purchase,
the warranty period will be measured from the date of sale from Hitachi GST to Hitachi GST’s authorized distributor.
Do I need to register my USB Storage product for warranty?
A:
No, you do not need to register the product for warranty. Warranty entitlement is
tracked using the serial number imprinted on the label of the USB Storage product.
If the USB Storage product fails, how do I get it replaced?
A:
If you are within your retailers return period, please return your drive to them. If you are outside your retailers return period,
you can request a Return Materials Authorization (RMA) on-line at:
http://www.hitachigst.com/warranty/jsp/arma31.jsp
When returning the External USB Storage product, there is no need to return the USB cable or the power supply.
All information is provided by Hitachi Global Storage Technologies on an "AS IS" basis only. Hitachi makes no representations or warranties, whether express or implied, regarding the information, including the warranty of non-infringement and non-interference and the implied warranty or terms of merchantability, and fitness or use for a particular purpose.
Use of information that is provided by Hitachi is at the recipient's own risk. Hitachi provides no assurances that any reported problems may be resolved with the use of any information that Hitachi provides. By furnishing information, Hitachi does not grant any licenses to any copyrights, trademarks, patents or any other intellectual property rights.
Any trademarks and product or brand names referenced in this document are the property of their respective owners. Please consult your Hitachi product manuals for complete trademark information.
Any references to third parties are provided as reference only and are not recommendations of any products by Hitachi. Hitachi makes no warranty, implied or otherwise, regarding the performance or reliability of these companies or products.
